Difficult Clients Learning Module

Disclaimer

The information contained in these modules, including any references to websites, appendices or links, has been prepared to assist readers as they develop or refresh their skills in the various areas of law covered by the modules. Given the changing nature of the law, readers should exercise their own skill and professional judgment when using the content. Always refer to the most current statutes, regulations, and practice directions, as well as the most recent case law and any other appropriate sources. These materials do not provide legal advice and should not be relied on in any way.

This module was updated in April 2017. As you read through this module, if you find any information that is unclear, inaccurate or outdated, please advise the course facilitator.

  1. Introduction and Objectives

  2. The Difficult Client

  3. Do You Have to Act for a Difficult Client?

  4. If You Refuse to Take On a Difficult Client

  5. If You Decide to Take On a Difficult Client

  6. Some Types of Difficult Clients and How to Deal With Them

  7. Some Types of Difficult Clients and How to Deal With Them continued

  8. Some Types of Difficult Clients - Mentally Ill Clients

  9. The Importance of Effective Communication

  10. The Importance of Effective Communication continued

  11. The Importance of Effective Communication continued

  12. Warning Signs of a Difficult Client

  13. Warning Signs of a Difficult Client continued

  14. End of Lesson