The Difficult Client

Without a doubt, the difficult client is prone to make more demands of you and your staff, and the relationship has a greater chance of leading to unpaid bills, complaints to the Law Society, or allegations of negligence. Dealing with a difficult client highlights the importance of applying good practices with all clients, such as managing their expectations about communications and documenting instructions, advice, and so on.

This module stresses the importance of taking certain steps with difficult clients. This does not mean, however, that you may adopt a cavalier attitude to the practice of law if your client is not difficult. Bad practices do not cease to be bad simply because a client is good-natured, nor do sound practices cease to be sound simply because a client is difficult.