Some Types of Difficult Clients and How to Deal With Them continued
While this is a good list, it is not exhaustive. A difficult client might manifest multiple difficult characteristics, and you might encounter a type of client who is difficult in a unique way.
Dealing with an over-involved client, for example, will likely require different tactics than dealing with a depressed client. With the former you may need to draw boundaries so you can do your job; with the latter you may need to draw boundaries so they do not place you in the role of therapist. But what remains constant in difficult client scenarios is:
- identifying the problem or potential problem;
- establishing parameters that allow you to control the relationship; and
- documenting all the steps you take in dealing with them. Proper documentation is a best practice in dealing with all clients, but is of paramount importance when dealing with difficult clients.