Introduction and Objectives


The objectives of the Dealing with Difficult Clients module are:

  1. To recognize indicators that you may be dealing with a difficult client.
  2. To learn key strategies for how to deal with difficult clients.

Navigating this Module

This module features these components:

Written Material: This module discusses strategies for dealing with difficult clients.

Although we aim to present a comprehensive module, this module is not exhaustive. This module is not a substitute for exercising professional judgment and does not constitute legal advice.

Test: The test for this module features a fact pattern followed by two parts, a question and a justification. You must get answers to both parts correct in order to complete the test. If you get one or both parts incorrect, you will get an opportunity to reattempt the test. Test questions are drawn from the written material only and not the Additional Resources or the footnotes to the written material.

Additional Resources: Additional valuable resources are available, some of which are included in the Additional Resources section of this module. You are not tested on this additional material, although you are encouraged to review any resources that best suit the nature of your practice or if you experience difficulty comprehending the material that will be tested.